IT Infrastructure Management

Tec’ Voice Infrastructure Management services enable leading companies worldwide to optimize, secure, manage and support their mission-critical infrastructure. For an organization's information technology, infrastructure management (IM) is the management of essential operation components, such as policies, processes, equipment, data, human resources, and external contacts, for overall effectiveness. Among other purposes, infrastructure management seeks to:

     • Reduce duplication of effort.
     • Ensure adherence to standards.
     • Enhance the flow of information throughout an information system.
     • Promote adaptability necessary for a changeable environment.
     • Ensure interoperability among organizational and external entities.
     • Maintain effective.
     • Change management policies and practices.
Tec ‘Voice has 5+ years rich experience in developing IT Infra & Services
Network Infrastructure :
Network infrastructure refers to the hardware and software resources of an entire network that enable network connectivity, communication, operations and management of an enterprise network. Network infrastructure provides the communication path and services between users, processes, applications, services and external networks or the Internet.

Tec' Voice Network Platform Capabilities Includes:
Networking Hardware:
1. Routers
2. Switches
3. LAN cards
4. Wireless routers
5. Cables

Networking Software:
1. Network operations and Management.
2. Operating Systems.
3. Firewall.
4. Network Security Applications.

EPABX and Telephony Integration :
It is a new technological architecture whereby communication tools are integrated so that both businesses and individuals can manage all their communications in one entity instead of separately. Tec' Voice uses its solution integration capabilities to integrate best of products through its key technology partners to provide "End to End" solutions.
Tec’ Voice Telephony Integration Platform Capabilities Includes:
EPABX and Unified Communication Solutions :

1. Analog/Digital Epabx.
2. Wireless/GSM Epabx.
3. Analog/Digital PhoneSet.
4. VoiceMail Solutions.
5. Call Billing.

1. IP Telephony.
2. IP Phones
3. Contact Centers.
4. Integrated Voice Response. (IVR)
5. Call Billing.

Call Recording Solutions:
1. Voice Recording
2. Screen Recording
3. Quality Monitoring.

Audio-Video Conferencing Solutions:
1. Conference Rooms.
2. Meeting Rooms.
3. Remote Conferencing.

Data Center Management:
Data center infrastructure management is the convergence of IT and data center facilities functions within an organization. The data center has become increasingly important, as well as costly and challenging, with the rapid evolution of change, to modernize and maintain.
Tec’ Voice Data Center Platform Capabilities Includes:
1. Infrastructure Assessment.
2. Planning & Design.
3. OS Migration.
4. Storage Management.
5. Backup Management.
6. Disaster Recovery Management.

Application Infrastructure Management:
Tec' Voice applications infrastructure management services has been build up to ensure that applications are running optimally on the infrastructure in which they are placed focusing on maintaining uptime and optimizing performance.

Tec’ Voice Application Infrastructure Platform Capabilities Includes:
Web and Internet Applications:
1. Website Designing.
2. Web Hosting.
3. Domain Name.
4. Client/Server Services.
5. Internet Applications.

ERP and CRM Integration :
1. Integration and Customization.
2. Interface Development.
3. Database Support.
4. Version Migration.
5. Application Support.
6. Full Cycle Implementation.

Incident Management Solutions:
1. Emergency Management System.
2. Complaint Management System.
3. Campus Management System.
4. Bulk Messaging System.

Mobility Solutions:
1. Mobile Apps.
2. Mobile Testing.
3. Mobile GPS Location Tracker.

Security and Compliance:
Tec' Voice enriched customers to develop strategies to build and adhere to comprehensive security frameworks while implementing best security solutions to meet industry practices and compliance requirements.
Tec’ Voice Security and Compliance Platform Capabilities Includes:
CCTV Surveillance:
1. IP/Analog/Infrared Camera Deployment.
2. Video Management Hardware DVR/NVR.
3. Video Transmission.

Biometric Systems:
1. Time and Attendance.
2. Time and attendance+ Access Control.
3. Fingerprint Technology.
4. Face Recognition Technology.

End User Computing:
Tec' Voice End User Computing services help organizations for greater business value by offering comprehensive and flexible solutions using industry leading technologies that enable companies worldwide to transform and align their end user workplace infrastructure.

Tec’ Voice End User Computing Platform Capabilities Includes:
Desktop Management:
1. Desktop Engineering and Migration.
2. Laptop Engineering and Migration.
3. Printer Management.
4. System Deployment.
5. Troubleshooting Integrations.
6. Procurement Management.
7. Software Distribution Operation.
8. Field Support.
6. Bulk SMS.